Shipping policy
Beverleyskin Shipping Policy
Last updated: October 2026
Beverleyskin Pte. Ltd. is a Singapore skincare brand. This Shipping Policy explains how we process, ship and deliver orders placed on beverleyskin.com, including delivery times, shipping fees, international shipping and order tracking.
1. Shipping within Singapore
Processing Time
Once we receive your payment confirmation, your order is usually processed within 1 to 2 business days, excluding weekends and holidays. We will email you as soon as it has been dispatched.
Delivery Time
Standard delivery within Singapore takes 1 to 3 business days after dispatch. Delivery times may vary depending on your location, the weather, or peak holiday seasons.
Shipping Fees
Singapore orders of S$150 and above enjoy complimentary standard shipping. For orders below S$150, a flat shipping fee of S$5 applies. The S$150 threshold is calculated after discounts and before shipping fees.
Express Shipping
Express delivery is available for an additional cost. You can see the current express shipping fees and estimated delivery times at checkout.
2. International Shipping
Availability
Beverleyskin ships to selected countries outside Singapore. Please check at checkout to see whether your country is listed as an eligible destination.
Processing Time
International orders are processed within 1 to 2 business days after payment is confirmed. Processing may take a little longer during peak periods.
Delivery Time
International delivery times depend on your location and the carrier. Estimated delivery is 7 to 14 business days, although customs delays may affect this timeline.
Shipping Fees
International shipping fees are calculated at checkout based on your destination and the weight of your order. The shipping cost is shown before you complete your purchase.
Customs and Import Duties
International orders may be subject to customs duties, taxes or import fees, which are the responsibility of the customer. Beverleyskin is not liable for any delays or charges caused by customs clearance.
3. Order Tracking
Once your order has shipped, we will email you a tracking number. You can use it to follow your order's progress on the carrier's website. Please allow up to 24 hours for the tracking information to update.
4. Failed Deliveries and Returned Packages
Incorrect Address
Beverleyskin is not responsible for packages delivered to an incorrect address provided by the customer, so please double-check your address before placing an order.
Unclaimed Packages
If an order is returned to us because of an incorrect address, or because it was not collected from a carrier's location, it may be reshipped at the customer's expense.
Lost or Stolen Packages
If your package is marked as delivered but you cannot find it, please contact the carrier directly. Beverleyskin is not liable for packages lost or stolen after delivery.
5. Delivery Issues
If there is a problem with your delivery, or your order has not arrived within the estimated time frame, please email our customer care team at hello@beverleyskin.com. We will do our best to help resolve it.
Our customer care team is available Monday to Friday, 10:00 AM to 6:00 PM (Singapore Time), and is closed on weekends and Singapore public holidays. We aim to respond to all enquiries within 1 to 2 business days.
6. Changes to this Shipping Policy
Beverleyskin may update this Shipping Policy at any time. Any changes will be posted on this page, so we encourage you to review it from time to time.
Shipping at a Glance
Free standard shipping: Singapore orders of S$150 and above, after discounts and before shipping fees
Standard shipping fee: S$5 flat for Singapore orders below S$150
Singapore delivery time: 1 to 3 business days after dispatch, with 1 to 2 business days of order processing
International delivery time: Estimated 7 to 14 business days, subject to customs delays
Customs and import taxes: Paid by the customer on international orders
Customer care: hello@beverleyskin.com, Monday to Friday, 10:00 AM to 6:00 PM (Singapore Time)