Refund policy
Beverleyskin Return Policy
At Beverleyskin, we want you to feel confident in every purchase you make with us. If for any reason you’re not completely satisfied with your products, we’re here to assist you. Please review our return policy to ensure a smooth process.
You may request a return within 7 days of receiving your order, provided the items are unopened and unused. We can only accept returns on skincare products that remain in their original, unused condition, as we prioritize the safety and satisfaction of all our customers.
For purchases made as part of a collection or bundle, all items in the set must be returned together for a full refund. We cannot accept returns for individual items from a set or collection.
Please keep in mind that we can only accept returns for items purchased directly from our official Beverleyskin website. If you purchased your product through one of our authorized retailers, their return policy will apply.
If your order arrives damaged or defective, please reach out to our customer support team and provide a photo of the issue along with your order details. We’ll do our best to resolve it quickly and ensure your satisfaction.
Additionally, any complimentary gift included with your order must be returned if you’re seeking a refund for the full order. Unfortunately, gift cards are non-returnable and non-refundable.
Return Shipping Costs: We are not responsible for the return shipping charges. Please note that original shipping fees are non-refundable.
Once we receive your returned items and confirm they meet our return criteria, we will issue a refund to your original payment method. Processing times may vary depending on your payment provider, but we aim to make it as quick as possible.
Additional Information
- BEVERLEYSKIN is not responsible for any returns lost within the postal service. We strongly recommend that you send returns back to us on a fully tracked service.
- Please note, that we do not offer refunds for products due to personal dislike. If you believe that an item in your order is faulty or damaged, please contact our support team.
- All returns are monitored to avoid misuse or abuse of our return policy. We flag customers who meet our criteria for excessive returns and those flagged may be subject to us reviewing and revoking our return policy. We reserve the right to refuse service to anyone.
If you have any further questions or need assistance with your return, please don’t hesitate to reach out to our customer support team at Beverleyskin@gmail.com We’re here to help!