Refund policy
Beverleyskin Shipping Policy
Last updated: October 2026
Beverleyskin Pte. Ltd. is a Singapore skincare brand. This Shipping Policy explains how we process, ship and deliver orders placed on beverleyskin.com, including delivery times, shipping fees, international shipping and order tracking.
1. Shipping Fees within Singapore
Beverleyskin offers complimentary standard shipping on Singapore orders of S$150 and above. A flat shipping fee of S$5 applies to Singapore orders below S$150. The S$150 threshold applies after discounts and before shipping fees. Express delivery is available at an additional cost, and current express fees and estimated delivery times are shown at checkout.
2. Delivery Time within Singapore
Standard delivery within Singapore takes 1-3 business days after your order is dispatched. Orders are typically processed within 1-2 business days (excluding weekends and holidays) after we receive payment confirmation, and you will receive an email notification once your order has been dispatched. Delivery times may vary based on location, weather, or peak holiday seasons.
3. International Shipping
Beverleyskin ships to selected countries outside Singapore. Please check at checkout to see if your country is listed as an eligible destination. International orders are processed within 1-2 business days after payment is confirmed, although processing may take longer during peak times.
International delivery is estimated at 7-14 business days, depending on location and carrier, and customs delays may affect this timeline. International shipping fees are calculated at checkout based on destination and order weight, and the cost is displayed before you complete your purchase.
4. Customs Duties and Import Taxes
The customer is responsible for any customs duties, taxes or import fees on international orders. Beverleyskin is not liable for delays or charges caused by customs clearance.
5. Order Tracking
Once your order has been shipped, we will email you a tracking number. You can use it to follow your order's progress on the carrier's website. Please allow up to 24 hours for the tracking information to update.
6. Failed Deliveries and Lost Packages
Beverleyskin is not responsible for packages delivered to an incorrect address provided by the customer, so please double-check your address before placing an order. Orders that are returned to us because of an incorrect address, or because they were not collected from a carrier's location, may be reshipped at the customer's expense. If your package is marked as delivered but cannot be found, please contact the carrier directly. Beverleyskin is not liable for packages lost or stolen after delivery.
7. Delivery Issues and Customer Care
If your order has a delivery issue, or has not arrived within the estimated time frame, please email our customer care team at hello@beverleyskin.com. We will do our best to help resolve it.
Our customer care team is available Monday to Friday, 10:00 AM to 6:00 PM (Singapore Time), and is closed on weekends and Singapore public holidays. We aim to respond to all enquiries within 1-2 business days.
8. Changes to this Shipping Policy
Beverleyskin may update this Shipping Policy at any time. Any changes will be posted on this page, so we encourage you to review it periodically.